Answers 24/7 from $99/mo

Virtual Receptionist Services

Virtual receptionist services vary enormously in what is actually included — some are message-taking only, some charge extra for scheduling, and most price after-hours coverage at a premium. Here is exactly what is included with Nicole, in one flat plan, so you can compare like for like.

Try Nicole Now — (415) 413-5576See pricing

In short

Virtual receptionist services cover call answering, call screening and routing, appointment scheduling, message taking, lead capture and after-hours coverage, delivered remotely.

Services Included In Every Plan

  • 24/7/365 live call answering in your business name.
  • Call screening: spam, robocalls and sales calls filtered out.
  • Appointment scheduling, rescheduling and confirmation.
  • Lead qualification with the questions you specify.
  • Message taking with instant text and email delivery.
  • Call routing and emergency escalation on your rules.
  • Full transcripts and recordings in your dashboard.
  • Bilingual English and Spanish handling.

How To Compare Virtual Receptionist Services

  • Pricing model: flat monthly versus per-minute or per-call.
  • After-hours: included at the same rate, or billed at a premium?
  • Scheduling: does the receptionist actually book, or just take a message?
  • Knowledge depth: a two-line script versus trained on your full service list.
  • Concurrency: what happens when three people call at the same time?
  • Records: do you get searchable transcripts of every call?

Add-On Services

Higher plans add more call minutes, multiple phone numbers and locations, custom escalation workflows and CRM hand-off, so a growing business does not have to change providers.

Who These Services Suit Best

Businesses where the phone is the front door: trades, clinics, salons, law firms, real estate and agencies. If a missed call means a lost customer rather than an email later, virtual receptionist services pay for themselves quickly.

Simple pricing, no contracts

7-day free trial on every plan · Cancel anytime · No contracts. Start on Starter — $99/month. Growth and Extreme Pro are direct upgrades. Pick the call volume that fits your business.

Starter

STARTER

$99/month

$99 one-time setup fee

250 AI minutes/month

7-day free trial · Cancel anytime

  • AI receptionist
  • Lead capture
  • Message taking
  • FAQ handling
  • Spam protection
  • Custom call instructions
Start Your Free 7 Day Trial

Growth

⭐ MOST POPULAR

$199/month

$199 one-time setup fee

500 AI minutes/month

7-day free trial · Cancel anytime

  • Everything in Starter, plus:
  • Appointment booking
  • More advanced call handling
  • Warm transfers
  • Additional customization
Start Your Free 7 Day Trial

Extreme Pro

EXTREME PRO

$299/month

$299 one-time setup fee

1,000 AI minutes/month

7-day free trial · Cancel anytime

  • Everything in Growth, plus:
  • Advanced call routing
  • Expanded customization
  • Additional business training
  • Priority setup/support
Start Your Free 7 Day Trial

7-day free trial on every plan · Cancel anytime · No contracts

Compare all plans →Or call (415) 413-5576

Frequently Asked Questions

What services does a virtual receptionist provide?

Call answering, screening and routing, appointment booking, lead qualification, message taking and after-hours coverage. Nicole includes all of these in every plan.

Do virtual receptionist services work with my CRM?

Call summaries, transcripts and contact details are available in your dashboard and can be delivered by email or webhook into the tools you already use.

Can I use one service across multiple locations?

Yes. Higher plans support multiple numbers and locations, each with its own greeting and routing rules.

How much does it cost?

Plans start at $99/month (Starter), $199/month (Growth) and $299/month (Pro). Every plan includes up to 250 minutes of AI call time each month, 24/7 answering, call transcripts and text summaries. There are no per-call operator fees and no contracts.

Keep Reading

Virtual ReceptionistA virtual receptionist is an off-site service that answers your business calls, screens and routes them, books appointme…AI ReceptionistAn AI receptionist is software that answers your business phone in a natural voice, greets callers in your company name,…Automated ReceptionistAn automated receptionist answers and handles business calls without a human operator. Modern versions are conversationa…Phone Answering ServiceA phone answering service answers inbound calls on behalf of your business, takes the caller's details, answers routine …

Missed call revenue calculator →By industry →How it works →

Serving Businesses Nationwide

Nicole answers for businesses anywhere in the US. The Bay Area is home — here are the cities we cover most.

San FranciscoSan JoseOaklandFremontBerkeleyHaywardSan MateoSanta ClaraSunnyvaleWalnut Creek

Hear it before you buy it

Call Nicole and put her through the same questions your customers ask.

Try Nicole Now — (415) 413-5576