Answers 24/7 from $99/mo

Virtual Receptionist Services

Virtual receptionist services vary enormously in what is actually included — some are message-taking only, some charge extra for scheduling, and most price after-hours coverage at a premium. Here is exactly what is included with Nicole, in one flat plan, so you can compare like for like.

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In short

Virtual receptionist services cover call answering, call screening and routing, appointment scheduling, message taking, lead capture and after-hours coverage, delivered remotely.

Services Included In Every Plan

  • 24/7/365 live call answering in your business name.
  • Call screening: spam, robocalls and sales calls filtered out.
  • Appointment scheduling, rescheduling and confirmation.
  • Lead qualification with the questions you specify.
  • Message taking with instant text and email delivery.
  • Call routing and emergency escalation on your rules.
  • Full transcripts and recordings in your dashboard.
  • Bilingual English and Spanish handling.

How To Compare Virtual Receptionist Services

  • Pricing model: flat monthly versus per-minute or per-call.
  • After-hours: included at the same rate, or billed at a premium?
  • Scheduling: does the receptionist actually book, or just take a message?
  • Knowledge depth: a two-line script versus trained on your full service list.
  • Concurrency: what happens when three people call at the same time?
  • Records: do you get searchable transcripts of every call?

Add-On Services

Higher plans add more call minutes, multiple phone numbers and locations, custom escalation workflows and CRM hand-off, so a growing business does not have to change providers.

Who These Services Suit Best

Businesses where the phone is the front door: trades, clinics, salons, law firms, real estate and agencies. If a missed call means a lost customer rather than an email later, virtual receptionist services pay for themselves quickly.

Simple pricing, no contracts

Every plan includes Nicole answering 24/7 and no contracts — cancel anytime. Starter comes with a 7-day free trial. Pick the call volume that fits your business.

Starter

$99/month

$99 one-time setup fee

Includes 250 minutes of AI call time each month.

7-day free trial · Cancel anytime

  • AI receptionist coverage
  • Lead capture and message taking
  • Basic FAQ handling
  • 2 custom call-handling instructions
  • Automatic spam protection
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Most popular

Growth

$199/month

$199 one-time setup fee

Includes 500 minutes of AI call time each month.

Cancel anytime

  • Everything in Starter
  • More customized call handling
  • Appointment booking when configured
  • Warm transfer when configured
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Extreme Pro

$299/month

$299 one-time setup fee

Includes 1,000 minutes of AI call time each month.

Cancel anytime

  • Everything in Growth
  • Expanded custom call handling
  • Advanced call routing when configured
  • Additional business training and information when configured
  • Priority support as offered
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7-day free trial on Starter · Cancel anytime · No contracts

Compare all plans →Or call (415) 413-5576

Frequently Asked Questions

What services does a virtual receptionist provide?

Call answering, screening and routing, appointment booking, lead qualification, message taking and after-hours coverage. Nicole includes all of these in every plan.

Do virtual receptionist services work with my CRM?

Call summaries, transcripts and contact details are available in your dashboard and can be delivered by email or webhook into the tools you already use.

Can I use one service across multiple locations?

Yes. Higher plans support multiple numbers and locations, each with its own greeting and routing rules.

How much does it cost?

Plans start at $99/month (Starter), $199/month (Growth) and $299/month (Pro). Every plan includes up to 250 minutes of AI call time each month, 24/7 answering, call transcripts and text summaries. There are no per-call operator fees and no contracts.

Keep Reading

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Missed call revenue calculator →By industry →How it works →

Serving Businesses Nationwide

Nicole answers for businesses anywhere in the US. The Bay Area is home — here are the cities we cover most.

San FranciscoSan JoseOaklandFremontBerkeleyHaywardSan MateoSanta ClaraSunnyvaleWalnut Creek

Hear it before you buy it

Call Nicole and put her through the same questions your customers ask.

Try Nicole Now — (415) 413-5576