Answers 24/7 from $99/mo
Patients call when something is wrong, and they call when it suits them — 7:45am before work, during lunch, at 9pm when a child spikes a fever. Every call that goes to a full voicemail box or rings out is a patient who books with another practice or ends up in urgent care. A medical answering service closes that gap.
A medical answering service answers a practice's phones when the front desk can't — after hours, at lunch, or during busy mornings. It greets patients in the practice's name, takes appointment and refill requests, gives office hours and directions, and routes urgent calls according to the practice's rules.
An answering service is not a clinician and should never give medical advice. Nicole can be set to tell any caller describing an emergency to hang up and call 911, and to route urgent calls to the on-call number you provide. Everything else becomes a clear message for your team in the morning.
If you're handling patient health information, ask any vendor about HIPAA before you sign up. We cover what an AI receptionist does and doesn't do with patient details on our HIPAA page — read it first, and configure Nicole to collect only the minimum you need, such as name, callback number and reason for the call.
Traditional medical answering services typically bill per minute or per call, and patients may wait on hold during busy periods. Nicole answers instantly, handles many calls at once, and costs a flat monthly price — useful for small practices whose call volume swings day to day.
7-day free trial on every plan · Cancel anytime · No contracts. Start on Starter — $99/month. Growth and Extreme Pro are direct upgrades. Pick the call volume that fits your business.
Starter
STARTER$99/month
$99 one-time setup fee
250 AI minutes/month
7-day free trial · Cancel anytime
Growth
⭐ MOST POPULAR$199/month
$199 one-time setup fee
500 AI minutes/month
7-day free trial · Cancel anytime
Extreme Pro
EXTREME PRO$299/month
$299 one-time setup fee
1,000 AI minutes/month
7-day free trial · Cancel anytime
7-day free trial on every plan · Cancel anytime · No contracts
Compare all plans →Or call (415) 413-5576Yes. Nicole can offer open times you've made available, or take the patient's preferred time and send it to your staff to confirm.
No. It's set up to take messages, route urgent calls by your rules, and direct emergencies to 911.
See our HIPAA page for the details before handling patient health information, and keep the information collected to the minimum.
Plans are $99/month (250 minutes), $199/month (500 minutes) and $299/month (1,000 minutes). Every plan starts with a 7-day free trial — nothing is charged until the trial ends, and you can cancel anytime. A one-time setup fee equal to one month only applies if you stay.
Nicole answers for businesses anywhere in the US. The Bay Area is home — here are the cities we cover most.
Call Nicole and put her through the same questions your customers ask.
Try Nicole Now — (415) 413-5576