Answers 24/7 from $99/mo
If your callers are patients, this is the first question to ask any answering vendor, and the honest answer is never a simple yes. HIPAA applies to how protected health information is created, received, stored and transmitted, which means the phone system, the transcripts, the notifications and the vendor contract are all in scope.
An AI receptionist is only HIPAA-compliant if the vendor will sign a Business Associate Agreement and the call flow is configured to limit what protected health information is collected. Compliance is a property of the whole setup — the BAA, the data handling and your scripts — not of the software alone.
The most reliable risk reduction is collecting less. Configure the call flow to capture name, callback number, and whether the matter is urgent — then route or book. Clinical detail is discussed by your staff on the callback, not captured in the automated intake, which keeps PHI out of transcripts and notification emails.
Nicole is used by dental practices and clinics primarily for scheduling, availability, directions, insurance-accepted questions and urgent-call routing, with call flows configured to avoid collecting clinical detail. If your practice requires a signed BAA, talk to us first at (415) 413-5576 so we can confirm in writing what we can and cannot support for your use case — do not assume compliance from a marketing page, ours or anyone else's.
Every plan includes Nicole answering 24/7 and no contracts — cancel anytime. Starter comes with a 7-day free trial. Pick the call volume that fits your business.
Starter
$99/month
$99 one-time setup fee
Includes 250 minutes of AI call time each month.
7-day free trial · Cancel anytime
Growth
$199/month
$199 one-time setup fee
Includes 500 minutes of AI call time each month.
Cancel anytime
Extreme Pro
$299/month
$299 one-time setup fee
Includes 1,000 minutes of AI call time each month.
Cancel anytime
7-day free trial on Starter · Cancel anytime · No contracts
Compare all plans →Or call (415) 413-5576Yes, many do — typically for scheduling, routing and general questions, with call flows configured so clinical detail is discussed by staff rather than captured automatically.
If the vendor will handle protected health information on your behalf, yes. Get it in writing before going live.
Limit intake to name, callback number and urgency, disable transcription for sensitive call types, and restrict who on your team can view call records.
Plans are $99/month (Starter), $199/month (Growth) and $299/month (Pro), each with a matching one-time setup fee and up to 250, 500 or 1,000 minutes of AI call time. No contracts, no per-call operator fees, and a 7-day free trial, cancel anytime.
Nicole answers for businesses anywhere in the US. The Bay Area is home — here are the cities we cover most.
Call Nicole and put her through the same questions your customers ask.
Try Nicole Now — (415) 413-5576