Answers 24/7 from $99/mo

Emergency Answering Service

When a pipe bursts at midnight or a storm tears off shingles, the customer calls whoever is listed first, then the next, then the next — until someone answers. An emergency answering service makes sure that's you. And because it sorts the real emergencies from the routine calls, you only get woken up for the jobs that matter.

Try Nicole Now — (415) 413-5576See pricing

In short

An emergency answering service answers urgent calls for a business around the clock, works out which calls are true emergencies using the business's rules, and gets those to the owner or on-call tech within seconds — with the address and problem already captured.

How Emergency Calls Are Sorted

  • You define an emergency: active water, gas smell, no heat in freezing weather, sparking outlets, roof open to the rain.
  • Nicole asks a few quick questions to confirm.
  • Emergencies are texted to you — or transferred live — with name, address and problem.
  • Non-emergencies are booked for the next available time.
  • Anyone in danger is told to call 911 first.

Built For Storm Nights

Storms create call spikes no human team can handle: dozens of homeowners calling in the same hour. Nicole answers them all at once — no hold queue, no busy signal — and texts you every job. See our El Niño contractor guide for storm-prep checklists.

Trades That Need Emergency Coverage

  • Plumbing and drain: burst pipes, sewage backups, water heater failures.
  • HVAC: no heat, no cooling for vulnerable callers, gas smells.
  • Roofing and restoration: leaks, storm damage, flooding.
  • Electrical: outages, sparking, burning smells.
  • Locksmiths, towing and property managers.

Emergency Coverage At A Flat Price

Traditional emergency services often bill extra for nights and holidays. Nicole is one monthly price. Call (415) 413-5576 and try her with your own emergency scenario.

Simple pricing, no contracts

7-day free trial on every plan · Cancel anytime · No contracts. Start on Starter — $99/month. Growth and Extreme Pro are direct upgrades. Pick the call volume that fits your business.

Starter

STARTER

$99/month

$99 one-time setup fee

250 AI minutes/month

7-day free trial · Cancel anytime

  • AI receptionist
  • Lead capture
  • Message taking
  • FAQ handling
  • Spam protection
  • Custom call instructions
Start Your Free 7 Day Trial

Growth

⭐ MOST POPULAR

$199/month

$199 one-time setup fee

500 AI minutes/month

7-day free trial · Cancel anytime

  • Everything in Starter, plus:
  • Appointment booking
  • More advanced call handling
  • Warm transfers
  • Additional customization
Start Your Free 7 Day Trial

Extreme Pro

EXTREME PRO

$299/month

$299 one-time setup fee

1,000 AI minutes/month

7-day free trial · Cancel anytime

  • Everything in Growth, plus:
  • Advanced call routing
  • Expanded customization
  • Additional business training
  • Priority setup/support
Start Your Free 7 Day Trial

7-day free trial on every plan · Cancel anytime · No contracts

Compare all plans →Or call (415) 413-5576

Frequently Asked Questions

How fast do emergency calls reach me?

Within seconds of Nicole confirming it's an emergency — as a text, or a live transfer if you prefer.

Can she handle a storm rush?

Yes. She answers many calls at the same time.

Do I have to change my phone number?

No. You keep your number and forward it to Nicole — all the time, after hours only, or only when you don't pick up within a few rings.

How much does it cost, and is there a free trial?

Plans are $99/month (250 minutes), $199/month (500 minutes) and $299/month (1,000 minutes). Every plan starts with a 7-day free trial — nothing is charged until the trial ends, and you can cancel anytime. A one-time setup fee equal to one month only applies if you stay.

Keep Reading

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Missed call revenue calculator →By industry →How it works →

Serving Businesses Nationwide

Nicole answers for businesses anywhere in the US. The Bay Area is home — here are the cities we cover most.

San FranciscoSan JoseOaklandFremontBerkeleyHaywardSan MateoSanta ClaraSunnyvaleWalnut Creek

Hear it before you buy it

Call Nicole and put her through the same questions your customers ask.

Try Nicole Now — (415) 413-5576