Answers 24/7 from $99/mo
You don't need someone to answer every call — you have a team for that. You need someone to answer the calls your team can't. Monday mornings, lunch hours, the moment two customers walk in at once. Overflow call answering is the safety net for exactly those moments, so a busy hour never turns into lost business.
Overflow call answering catches calls your team can't get to — when every line is busy, the front desk is with a customer, or a call rings more than a few times. The call forwards to a backup answering service, which answers in your business name and passes on the details.
Use conditional call forwarding — "forward when busy" and "forward when unanswered" — from your carrier or phone system and point it at Nicole. Your team keeps answering as normal; only the calls they miss roll over. We set this up with you on your setup call.
Callers hear your business name and a natural voice, not a different company. Nicole handles the common questions, books the appointment or takes a detailed message, and can transfer the call back to a team member when one is free.
Overflow is unpredictable — some days nothing, some days dozens of calls in an hour. Per-minute call centers get expensive in spikes; Nicole is a flat monthly price and answers many calls at once, so the spike costs nothing extra.
7-day free trial on every plan · Cancel anytime · No contracts. Start on Starter — $99/month. Growth and Extreme Pro are direct upgrades. Pick the call volume that fits your business.
Starter
STARTER$99/month
$99 one-time setup fee
250 AI minutes/month
7-day free trial · Cancel anytime
Growth
⭐ MOST POPULAR$199/month
$199 one-time setup fee
500 AI minutes/month
7-day free trial · Cancel anytime
Extreme Pro
EXTREME PRO$299/month
$299 one-time setup fee
1,000 AI minutes/month
7-day free trial · Cancel anytime
7-day free trial on every plan · Cancel anytime · No contracts
Compare all plans →Or call (415) 413-5576Yes. With conditional forwarding your phones ring first; only unanswered or busy calls go to Nicole.
Yes. Nicole can transfer a call to a team member based on your rules.
No. You keep your number and forward it to Nicole — all the time, after hours only, or only when you don't pick up within a few rings.
Plans are $99/month (250 minutes), $199/month (500 minutes) and $299/month (1,000 minutes). Every plan starts with a 7-day free trial — nothing is charged until the trial ends, and you can cancel anytime. A one-time setup fee equal to one month only applies if you stay.
Nicole answers for businesses anywhere in the US. The Bay Area is home — here are the cities we cover most.
Call Nicole and put her through the same questions your customers ask.
Try Nicole Now — (415) 413-5576