Answers 24/7 from $99/mo

What Happens When My AI Receptionist Can't Answer A Question?

The fear behind this question is fair: nobody wants a robot inventing a price or promising a service you do not offer. Nicole is configured to fail safely. She is explicit about what she does not know, she never invents specifics, and every unanswered question becomes a written record you can act on and fix in minutes.

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In short

When a question falls outside her knowledge base, Nicole says she will get an answer rather than guessing, captures the caller's details and the exact question, and either transfers the call to you or sends you a text and email so you can call back quickly.

The Fallback Sequence On A Live Call

  • Nicole acknowledges the question and says she will make sure someone answers it precisely.
  • She captures the caller's name, number and the exact wording of the question.
  • If your rules say transfer, she connects the caller to your cell or on-call line.
  • If not, she books a callback window and confirms it back to the caller.
  • You get a text and email with the transcript within seconds of the call ending.

Why She Doesn't Guess

Nicole answers from your knowledge base — the services, pricing ranges, hours, service area and policies you gave her. Anything outside that is treated as unknown by design. A caller who is told 'I'll get you an exact answer in a few minutes' stays yours; a caller quoted a wrong price becomes a refund conversation.

Every Gap Becomes A Permanent Fix

Because every call is transcribed, unanswered questions show up in your dashboard. Add the answer to Nicole's knowledge and it applies to the very next call. Most businesses close the majority of their knowledge gaps in the first fortnight, then rarely touch it again.

You Control The Escalation Rules

  • Transfer emergencies immediately, day or night.
  • Transfer during business hours, take messages after hours.
  • Always transfer specific topics — legal deadlines, medical urgency, burst pipes.
  • Never transfer, and receive everything as a written summary instead.

Simple pricing, no contracts

Every plan includes Nicole answering 24/7 and no contracts — cancel anytime. Starter comes with a 7-day free trial. Pick the call volume that fits your business.

Starter

$99/month

$99 one-time setup fee

Includes 250 minutes of AI call time each month.

7-day free trial · Cancel anytime

  • AI receptionist coverage
  • Lead capture and message taking
  • Basic FAQ handling
  • 2 custom call-handling instructions
  • Automatic spam protection
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Most popular

Growth

$199/month

$199 one-time setup fee

Includes 500 minutes of AI call time each month.

Cancel anytime

  • Everything in Starter
  • More customized call handling
  • Appointment booking when configured
  • Warm transfer when configured
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Extreme Pro

$299/month

$299 one-time setup fee

Includes 1,000 minutes of AI call time each month.

Cancel anytime

  • Everything in Growth
  • Expanded custom call handling
  • Advanced call routing when configured
  • Additional business training and information when configured
  • Priority support as offered
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7-day free trial on Starter · Cancel anytime · No contracts

Compare all plans →Or call (415) 413-5576

Frequently Asked Questions

Will the AI make up an answer?

No. Nicole answers from your knowledge base and is configured to say she will get an answer rather than speculate on anything outside it.

How quickly do I hear about a question she couldn't answer?

Immediately — you get a text and email with the caller's details, the question and a full transcript as soon as the call ends.

Can she transfer the call to me instead?

Yes, on the rules you set: by topic, by urgency, by time of day, or always.

How much does Nicole cost?

Plans are $99/month (Starter), $199/month (Growth) and $299/month (Pro), each with a matching one-time setup fee and up to 250, 500 or 1,000 minutes of AI call time. No contracts, no per-call operator fees, and a 7-day free trial, cancel anytime.

Keep Reading

How Do AI Receptionists Work?An AI receptionist works by converting the caller's speech to text, using a language model trained on your business info…What Counts As A Call Minute?A call minute is a minute Nicole spends actually talking to a caller, measured from when she answers to when the call en…How AI Call Answering Handles Accents And Background NoiseModern AI receptionists use speech recognition trained on a wide range of accents and noisy real-world audio. When speec…AI ReceptionistAn AI receptionist is software that answers your business phone in a natural voice, greets callers in your company name,…

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Serving Businesses Nationwide

Nicole answers for businesses anywhere in the US. The Bay Area is home — here are the cities we cover most.

San FranciscoSan JoseOaklandFremontBerkeleyHaywardSan MateoSanta ClaraSunnyvaleWalnut Creek

Hear it before you buy it

Call Nicole and put her through the same questions your customers ask.

Try Nicole Now — (415) 413-5576