What Happens When My AI Receptionist Can't Answer A Question?

The Fallback Sequence On A Live Call

• Nicole acknowledges the question and says she will make sure someone answers it precisely.
• She captures the caller's name, number and the exact wording of the question.
• If your rules say transfer, she connects the caller to your cell or on-call line.
• If not, she books a callback window and confirms it back to the caller.
• You get a text and email with the transcript within seconds of the call ending.

Why She Doesn't Guess

Nicole answers from your knowledge base — the services, pricing ranges, hours, service area and policies you gave her. Anything outside that is treated as unknown by design. A caller who is told 'I'll get you an exact answer in a few minutes' stays yours; a caller quoted a wrong price becomes a refund conversation.

Every Gap Becomes A Permanent Fix

Because every call is transcribed, unanswered questions show up in your dashboard. Add the answer to Nicole's knowledge and it applies to the very next call. Most businesses close the majority of their knowledge gaps in the first fortnight, then rarely touch it again.

You Control The Escalation Rules

• Transfer emergencies immediately, day or night.
• Transfer during business hours, take messages after hours.
• Always transfer specific topics — legal deadlines, medical urgency, burst pipes.
• Never transfer, and receive everything as a written summary instead.

Simple pricing, no contracts

7-day free trial on every plan · Cancel anytime · No contracts. Start on Starter — $99/month. Growth and Extreme Pro are direct upgrades. Pick the call volume that fits your business.

Frequently Asked Questions

Keep Reading

Missed call revenue calculator →By industry →How it works →

Serving Businesses Nationwide

Nicole answers for businesses anywhere in the US. The Bay Area is home — here are the cities we cover most.