Q&A

What Happens If I Go Over My AI Receptionist Minutes?

One of the most important pricing questions to ask before purchasing an AI receptionist is: "What happens if I use more minutes than my plan includes?" AI receptionist companies don't all handle overages the same way. Some may charge additional usage fees. Others may offer upgraded plans. Some may have different pricing structures altogether.

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Why Minutes Matter

AI phone systems generally incur usage costs based on call duration. That means a business receiving 20 short calls per day may have a very different usage profile from a business receiving five 30-minute calls. Before choosing a plan, estimate:

Average calls per day
Average call length
Number of business days
After-hours calls
Seasonal increases

What Should You Ask Your Provider?

Before signing up, ask: How many minutes are included? What happens when I reach the limit? Will I be charged automatically? Will calls stop? Will I be notified? Can I upgrade my plan? These questions can prevent unpleasant surprises.

Choose a Plan Based on Your Business

Don't automatically buy the largest plan. Start with realistic call volume and monitor your usage. If your business grows, your receptionist plan should be able to grow with it.

Hear Nicole Answer

Call (415) 413-5576 to hear Nicole, our AI receptionist, answer. Every plan includes a 7-day free trial. Nothing is charged until the trial ends, and you can cancel anytime.

Simple pricing, no contracts

7-day free trial on every plan · Cancel anytime · No contracts. Start on Starter — $99/month. Growth and Extreme Pro are direct upgrades. Pick the call volume that fits your business.

Starter

STARTER

$99/month

$99 one-time setup fee

250 AI minutes/month

7-day free trial · Cancel anytime