Q&A

What Happens If an AI Receptionist Doesn't Know the Answer?

This is one of the most important questions you should ask before putting an AI receptionist on your business phone. Because the worst possible answer is: "It will figure it out." Your AI receptionist should have clear boundaries.

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It Shouldn't Make Things Up

Imagine a customer asks: "Do you guarantee this repair for five years?" If that information isn't in the business's approved knowledge, the AI shouldn't invent a warranty policy. Instead, it can explain that it doesn't have that information and offer to connect the customer with someone who can help.

Give the AI a Knowledge Base

Your receptionist can be configured with information such as:

Business hours
Services
Pricing
Service areas
Appointment rules
Frequently asked questions
Policies
Contact information
Emergency procedures

The more accurate the information provided to the AI, the more useful it can be.

Build an Escalation Path

A good AI receptionist shouldn't just know how to answer. It should know when not to answer. For example: Routine question → AI answers Appointment request → AI books Complex question → AI collects information Human request → AI transfers Emergency situation → AI follows the business's emergency instructions That's how you create a safer and more useful phone system.

Hear Nicole Answer

Call (415) 413-5576 to hear Nicole, our AI receptionist, answer. Every plan includes a 7-day free trial. Nothing is charged until the trial ends, and you can cancel anytime.

Simple pricing, no contracts

7-day free trial on every plan · Cancel anytime · No contracts. Start on Starter — $99/month. Growth and Extreme Pro are direct upgrades. Pick the call volume that fits your business.

Starter

STARTER

$99/month

$99 one-time setup fee

250 AI minutes/month

7-day free trial · Cancel anytime