A no-heat or no-cool call at 6 p.m. is not a lead-nurture problem. It is a now problem. The homeowner is standing in a cold house with a phone in their hand and three other companies already on the map.
If your line rings to voicemail, two things happen. They hang up. They tap the next listing. By morning you have a recording and they have a tech en route from someone else.
You know your own ticket. Use that number, not a brochure average. If an after-hours dispatch is worth $X to the shop, and you miss even one of those a month that would have booked, the month of Nicole is already paid.
If you miss none, cancel. The trial exists so you can watch the live line instead of arguing about averages.
This page will not invent a $5,000 emergency as if every missed ring were that job. Some calls are filter changes. Some are no-heat with an elderly occupant. Nicole’s job is to tell those apart and get the second one onto your phone.
“Thanks for calling [Your Shop]. This is Nicole. Is this no-heat, no-cool, or a quote for later in the week? Is anyone in the home medically sensitive to the temperature? What is the address?”
That is a dispatcher. That is not a menu. Hear the current version at (415) 413-5576.
Call (415) 413-5576. Then open the 7-day trial and forward overflow only. HVAC first.
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