Question 1

Will it sound like a robot?

Accepted Answer

No. Nicole uses natural, conversational AI voice technology designed to sound human, not like an old-school phone tree.

Question 2

What happens if the AI doesn't know the answer?

Accepted Answer

Nicole captures the caller's question and contact info and routes it to you right away, so you can follow up personally.

Question 3

Can it work with my existing phone number?

Accepted Answer

Yes — forward calls from your existing number, or get a new dedicated number from us. Either way, setup takes about 24 hours.

Question 4

Can it answer calls after hours?

Accepted Answer

Yes, 24/7 — nights, weekends, and holidays included.

Question 5

Is Nicole trained specifically for my business?

Accepted Answer

Yes. During setup, we configure her with your services, hours, pricing guardrails, and how you want specific situations handled.

Question 6

How does billing work?

Accepted Answer

Every plan starts with a 7-day free trial. Your card is not charged until the trial ends — monthly billing and the one-time setup fee begin only if you stay. You can cancel anytime during the trial and pay $0.

Question 7

Is there really a free trial?

Accepted Answer

Yes — 7 days completely free on the Starter plan. $0 due today.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. All plans are month-to-month, no contracts. Cancel anytime with no fees — changes apply at the end of your current billing period.

Question 9

How many minutes do I get?

Accepted Answer

Starter includes 250 minutes/month, Growth includes 500, and Extreme Pro includes 1,000. We'll alert you before you hit your limit — after that it's a simple per-minute rate, or you can upgrade plans.

Question 10

What counts as a "minute" or interaction?

Accepted Answer

Any real conversation Nicole handles — an answered call, a booked appointment, or a routed call. Spam, robocalls, and hang-ups before she speaks are never counted.

Question 11

Is there a setup fee?

Accepted Answer

Yes, a one-time fee based on your plan: $99 (Starter), $199 (Growth), or $299 (Extreme Pro) — this covers configuring and training Nicole on your business.

Question 12

Can it book appointments?

Accepted Answer

Yes, on Growth and Extreme Pro plans, once your calendar and booking rules are configured.

Question 13

What's a "warm transfer"?

Accepted Answer

Nicole briefs your team on the caller's situation before transferring the call, so whoever picks up already has context — available on Growth and Extreme Pro.

Question 14

What are "custom call-handling instructions"?

Accepted Answer

Specific rules for how Nicole should respond to certain situations — like what to say if someone asks about pricing or wants to cancel. Starter includes 2, higher plans include more.

Question 15

Can I switch plans later?

Accepted Answer

Yes, upgrade or downgrade anytime as your call volume changes.

Question 16

Is this better than a human answering service?

Accepted Answer

An AI Receptionist is significantly faster, never gets tired, never calls in sick, and costs a fraction of a human answering service. Unlike many human call centers, Nicole follows your scripts perfectly 100% of the time and captures data instantly.

Question 17

Can Nicole handle emergency calls for plumbers or HVAC?

Accepted Answer

Absolutely. You can define specific 'Emergency' criteria. If a caller mentions a burst pipe or a failed AC in 100-degree heat, Nicole can immediately transfer the call to your personal mobile or a technician on call.

Question 18

How much does the AI Voice Receptionist cost?

Accepted Answer

Pricing starts at $99/month for our Starter package which includes 250 minutes of AI call time. Compared to the thousands of dollars lost from just one missed high-value lead, the system pays for itself almost instantly.

Question 19

Can I get a new local or toll-free number?

Accepted Answer

Yes. If you don't want to use your existing number, we can provide a new dedicated phone number for your business that Nicole will answer directly.

Question 20

Is there a long-term contract?

Accepted Answer

No. We believe in the value Nicole provides. Our standard service is month-to-month, allowing you to scale up or down as your business needs change.

Question 21

How do I see what Nicole is saying to my customers?

Accepted Answer

You get access to a dashboard where you can read transcripts and listen to recordings of every call. You'll also receive instant notifications (SMS/Email) every time a new lead is captured or an appointment is booked.

Question 22

Can Nicole qualify leads before I talk to them?

Accepted Answer

Yes. This is one of her best features. She can ask specific qualifying questions (e.g., 'Are you the homeowner?', 'What is your zip code?', 'Is this for a new installation or a repair?') so you only spend time on the most valuable leads.

Frequently Asked
Questions

General

Pricing & Billing

Features

More Questions

Why Small Businesses Choose Nicole

SEO & Digital Presence

HVAC & Plumbing Specialty

Frequently Asked Questions